Refund Policy

RETURNS AND REFUNDS

 

Any return claims must be lodged within 7 days of your order being received. 

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Any attempt to cancel an order must be done as soon as possible. We ship orders on a daily basis. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge.  

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If you change your mind on a purchase, you can return your items to SignatureScents Co.. Returns must be lodged within 7 days and must be received within 14 days of receipt, per the conditions below:

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• Product/s must be unopened and in their original condition, still in resalable condition.

• Product/s must be returned to us as they arrived to you: with adequate protection during transit.

• Full refunds will not be issued for goods received back in damaged condition. This includes during freight

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Please contact us if you would like to arrange a return. We will forward a Return Authorization form, which must accompany the returned goods.

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We recommend using a registered postal method when returning goods to us. This minimises the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging.

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Returns will not be accepted beyond these times, and no further communication will be undertaken.

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DAMAGED OR FAULTY PRODUCTS

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Any claim against a product sold by SignatureScents Co. must be lodged in writing (via email with photo proof) to SignatureScents Co. within 7 days of receipt. 

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Email address for all claims to be sent to info@Signaturesscents.com. Please provide photos of the faulty or damaged product.

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If it is then agreed that the item should be returned to SignatureScents Co., then this must be received by SignatureScents co. within 14 days of receipt.

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Returns will not be accepted if the product has been opened and used.

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Returns will not be accepted beyond these times, and no further communication will be undertaken.

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INCORRECT PRODUCTS

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All orders are picked and checked twice prior to sending them. In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Reply Paid address and send the correct item. Any opened products, regardless if correctly sent, are not eligible for return.